Request account deletion

1. Send your request

Application: mySRMS
Developer and publisher: SOFTTECH SOLUTIONS AND SERVICES CO
Application ID: com.srms.srms_flutter_project

Include:

• Your institution's name and portal address.
• Your name and the email address or student/account identifier associated with the account.
• Whether you want to delete the account and its associated data or request deletion of specific information.
• An email address where you can receive a reply, if it differs from the account email.

If the email button does not open an email app, copy the address above into your email service and send the request there. Sending the email submits your request; opening the button alone does not.

Do not include your password, one-time codes, payment-card details, or unnecessary identity documents. A parent or guardian making a request for a minor should explain their relationship in the message.

2. What happens next

SOFTTECH uses the details in your request to identify the relevant school and account and coordinate the request with the institution. Verification of your identity or authority may be needed before personal information is disclosed or deleted.

Account deletion is a request process, not an immediate automated action. Ask for confirmation of receipt, the expected completion timeframe, and any additional steps. The response should explain what can be deleted, what must be retained, and the reason and applicable period for retention.

If you do not receive a response, follow up at the same email address or contact your institution's registrar or designated privacy contact, referring to your original request. This page does not require login, app reinstallation, or a fee to submit a request.

For help reaching SOFTTECH, the Google Play developer contact is JOSELITO QUILAT EDONG, Philippines. App support: artadybasty@gmail.com · Phone: +639122350149. Send privacy and deletion requests to admin@softtechservices.net.

3. Deletion & retained records

A full account-deletion request covers the app account and associated personal data, including account/profile details, linked device and notification registrations, and user content where applicable. The institution must identify which records can be removed and which records are subject to a continuing lawful retention requirement.

Official academic and enrollment history, financial and payment records, and records required for security, legal obligations, or unresolved disputes may need to remain after account deletion. Other participants' records or communications may also be affected differently. Deleting an app account does not automatically cancel enrollment or erase an official academic record.

Retention periods depend on the institution and record category. Request the specific period or criteria and the reason for each category retained, including any applicable backup-retention arrangements. A retention exception should not prevent deletion of unrelated data that no longer needs to be kept.

You may also ask about access or correction without deleting your account. See the privacy rights section.

4. Data on your device

After saving anything you need, you can clear mySRMS storage in Android settings or uninstall the app to remove its local storage. Remove any documents you saved outside the app separately. These steps do not submit a deletion request or erase school-server records.

Read the Privacy Policy for mySRMS for details about information processed, service providers, and contacts.